Refund policy

7-Day Return & Replacement Policy – Mehirmah

At Mehirmah, customer satisfaction is important to us. If you wish to request a return or replacement, you may do so within 7 days of receiving your order, subject to the following terms and procedures.

Eligibility Conditions

Request must be made within 7 days of delivery

Item must be unused, unwashed, and in original condition

All tags, packaging, and accessories must be intact

Proof (images or video) may be required for damaged or incorrect items

Items that show signs of use or damage after delivery will not be accepted.

Replacement Procedures

We offer two convenient replacement options:

Option 1: Self-Return via Courier (Standard Method)

You may return the item to our provided address using any courier service of your choice.

Once we receive the parcel and inspect the item, we will:

Issue a refund, or

Dispatch the replacement item, as per your request.

In this method, return delivery charges must be paid by the customer.

Original shipping charges are non-refundable.

This option is suitable for customers who prefer a lower-cost return method.

Option 2: Rider Exchange Service (Quick Swap Option)

For added convenience, we offer a rider exchange service:

Our courier partner will deliver the new replacement parcel to you.

At the same time, the rider will collect the previous parcel from you.

This service has a fixed courier exchange fee of Rs. 500, which must be paid by the customer.

This method is faster and more convenient, as you do not need to arrange courier service yourself.

Refund Processing

If a refund is approved:

It will be processed via Bank Transfer Jazzcash or Easypaisa

Refund processing time is 7–10 working days after approval

Delivery charges are non-refundable

Contact Information

For all return or replacement requests, please contact:

📞 0311-0481093
📧 mehirmahofficial@gmail.com

Our support team will guide you through the process.